About this job

Serco is a trusted provider of services to National Space Agencies and the European Space Agency (ESA), we have over 40 years’ experience supporting the space sector and providing services for all stages of our customer’s space missions.

Serco has made significant contributions at EUMETSAT in Darmstadt, supporting a diverse array of meteorological satellite missions and projects. Serco provides essential engineering, technical, and management services, playing a crucial role in the operations and maintenance of satellite ground segments. Their expertise in satellite control, data processing, and system integration has earned them accolades, including ‘Excellence in Service’ awards from EUMETSAT. Serco’s dedicated efforts ensure the reliable dissemination of vital weather and climate data, underscoring their commitment to innovation and excellence in the field of meteorological satellite operations.

On behalf of our customer EUMETSAT, we are looking for a Data Access System Operations Engineer. You would be working on-site at EUMETSAT’s site in Darmstadt, with a generous distribution of working hours into the hybrid model.

As a member of the Data Access Services Operations (DASO) service team, you will be a part of a team supporting the operations of our customers mission-specific and multi-mission dissemination systems, including the dissemination of meteorological and climate products from their operational satellites.

Responsibilities

• Support to the User community on EUMETCast hardware and software installations/issues
• Create/manage technical and interface documentation
• Data and system analysis
• Operational performance monitoring and reporting, including the development, documentation and maintenance of the relevant tools for e.g. dissemination statistics generation and reporting and Multi Mission Data Access facilities monitoring and reporting
• The development, testing and implementation of new configurations
• Creation and maintenance of operational procedures and documentation
• Creation of and delivery of training material to various audiences, for example from users through to engineers
• Anomaly investigations
• First line maintenance, including on-call support
• Co-ordination with other service providers, external organisations and partners
• Attendance and taking the minutes of technical meetings
• Participation in formal reviews
  • Coordination of DASO scheduling and planning
  • Contribute to validation campaigns, and support operations build up and handover into to routine service
  • Take ownership of and become the expert on at least one of the Multi Mission Data Access facilities.

Profile

• University degree or equivalent in an engineering or relevant scientific discipline
• Demonstrated experience in software maintenance/development or the operation and maintenance of real-time, complex, 24/7 communications or command and control systems
• At least 3 years’ demonstrated experience in software maintenance
• At least 3 years’ experience of basic system administration i.e. configuration, installation, and Shell scripting for Linux and Windows
• Demonstrated experience in major Linux distributions and Windows (Windows 10 or later) as a user
• Computer analysis skills, including analysis of events and logs
• Presentation skills and familiarity with Office 365, Teams and Confluence
• Familiarity with the concepts of configuration control
• Familiarity with issue tracking tools (e.g. JIRA)
• Fluent in English
• Able to conduct all activities in an orderly and disciplined manner, and is able to work under pressure with minimum supervision
• All candidates must be eligible to work in EU

Nice to have:

• Familiarity with satellite system ground segment operations
• Demonstrated experience in major Linux distributions and Windows (Windows 10 or later) as a user

On Offer:

• Relocation allowance: including a one-way flight ticket, transportation from the airport to a temporary hotel, and one month of paid accommodation while securing permanent housing.
• Hybrid working model.
• 50% subvention on Deutschland ticket.
• Gym membership discount.
• Participation in pension and health scheme.
• 30 days of holiday.

Relocation:

Darmstadt, Germany, offers a central location in Europe, making it an ideal base for travel and business within the EU. Major cities are well-connected by road, rail, and air, with Frankfurt Airport being one of Europe’s busiest and most well-connected airports, facilitating easy international travel.

Serco GmbH offers relocation support for all EU passport holders that are planning to relocate to Germany and work for EUMETSAT.

DE&I:

Diversity, Equity & Inclusion at Serco GMBH is based on a culture where every voice is heard, and every employee feels valued. Working together as one team, we can enhance the experience of our people and teams, improve the value of our solutions to better serve the missions of our customers, and make an impact in our world.