About this job

Serco has made significant contributions at ESA’s European Space Research and Technology Centre (ESTEC) in the Netherlands, supporting a wide range of space missions and projects. Serco has provided essential engineering, technical, and management services, playing a key role in logistics and operational support for missions. Serco’s expertise in spacecraft management, ground systems and data processing has earned them recognition, including ‘Best in Domain’ awards from ESA. Their long-standing partnership with ESA reflects their commitment to excellence and innovation in the space sector.

On behalf of our client, the European Space Agency, we are looking for a skilled Documentalist to join our team at the esteemed ESA-ESTEC site, in the Netherlands. The Documentalist plays a crucial role in managing and maintaining the integrity of documents, ensuring their effective registration, distribution, and archiving. This position supports the European Space Agency’s mission by facilitating seamless access to critical documentation, enhancing project reviews, and contributing to the continuous improvement of document management practices. Please note that this role is offered as a fixed-term contract for 1 year.

Responsibilities

As a Documentalist you will concentrate your activities on the following:

• Regular review of the status of documents in the different archives and where appropriate register this information in the DMS database.
• Document registration, distribution and archiving, as well as provision of reproduction services.
• Process configuration controlled document changes and of official papers relevant to the activities of the unit.
• Supporting users for retrieving documents from local DMS, DMS’s from external partners and/or industry, out of paper archives, other sources like ESTEC library, scanned documents on CD-ROM or via Internet, etc.
• Provision of paper copies of electronic documents on request, creation of electronic versions of documents.
• Management of original files.
• Related support to project reviews.
• Support to enhancements of the document management concepts and of future improvements.

Profile

Do you think you are the person we are looking for? See below what experience or knowledge you should bring:

• A bachelor’s degree from a recognised Institution of secondary studies or equivalent qualification in Business Administration (or Communications as relevant).
• At least 4 years of previous relevant work experience in a similar role.
• The candidate should have a broad knowledge to navigate around and understand formal communication and be able to analyse a range of issues within the complex institutional environments of ESA, EU and the relevant industrial landscape.
• Experience in documentation management and in the field of communication.
• A good sense of organisation.
• The work associated to this position can require handling of classified documentation.
• Be capable to execute activities with a high degree of autonomy.
• Deliver qualitative output under time pressure.
• Excellent interpersonal skills are needed, together with a high degree organizational and communication abilities, and comfortable with working in a diverse and multinational team environment.
• Proficient in the English language, both written and spoken.
• Knowledge of another EU member state language is an asset.
• Candidates must be eligible to work in the EU.

On offer

• Flexible working policy (hybrid working)
• Comprehensive and competitive benefits plan
• A range of wellness activities and employee assistance programs
• Casual dress code

Relocation:

The Netherlands’ central location in Europe makes it an ideal base for travel and business within the EU. Major cities are well-connected by road, rail, and air with Amsterdam Schiphol Airport one of Europe’s busiest and most well-connected airports, facilitating easy international travel.

Serco offers relocation support for all EU passport holders that are planning to relocate to the Netherlands and work for Serco B.V.

DE&I

Diversity, Equity & Inclusion at Serco is based on a culture where every voice is heard and every employee feels valued. Working together as one team, we can enhance the experience of our people and teams, improve the value of our solutions to better serve the missions of our customers, and make an impact in our world.