About this job

Serco is a leading Space Services Provider with thousands of skilled resources that have supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the ESA and NASA. Serco offers space capability across the full space lifecycle from satellite testing to Launch services, LEOP to spacecraft operations, space surveillance to data management, and supporting downstream application development. With over 55 years of history in the space sector, Serco is well-placed to contribute to National strategies and New Space ventures that want to scale their businesses/organizations with skilled talent.

We are currently seeking to employ an experienced Training Manager to work at our customer site and provide training in the area of Spacecraft Operations and related systems/activities as an extend of the Serco Space Academy.

Responsibilities

• Plan, schedule, and supervise training updates in accordance with local trainings.
• Develop and supervise training strategy.
• Assure that the training process is identical across all core team members.
• Prepare and follow up training plans for operational and maintenance roles.
• Check certification board (CB) requirements are fulfilled.
• Chair of the final CB.
• Be responsible for the Training Management System (TMS) tool.
• Maintain system level training and its material in TMS.
• Issue system level training reports.
• Prepare and follow up delivery of the training documentation as required by the project milestones.
• lead, in strict coordination with the customer supervisors, training measures and registry for all the resources, in function of the needs and on the identified development perspective they indicated.

Additional Tasks:

• Preparation of newly employed or newly tasked staff members working on the specific projects for the new and existing project positions.
• Training and instructing the staff with the policy of the company including QMH processes and the service management processes according to ITIL standard.
• Planning of training activities for all staff members.
• Keeping track of staff training and certification records.
• Preparing regular training status reports.
• Proposing and coordinating the development and refinement of new and updated training course material as per existing/new training needs identified.

Profile

• Degree in Engineering or comparable other relevant education.
• Long term experience (10 years) in providing high quality training courses to employees.
• Experience with TNA and Training plan preparation and maintenance.
• Experience with Learning Tools Moodle based.
• Proven experience setting up and conducting OPS personnel certification.
• Good technics of trainee´s evaluation, including briefing, debriefing and feedback
• delivery.
• Intense verbal and written communication skills in English language.
• Experience and background in the Galileo Project and familiarity with ITIL processes is desired.
• Further experience in other European space projects is an advantage.
• Technical knowledge on Galileo Mission and Control Segment as well as Spacecraft subsystems is desirable.
• EU citizenship is necessary, security clearance up to confidential.

DE&I:

Within Serco we believe there is a place here for everyone. Diversity & Inclusion at Serco is based on a culture where every voice is heard, and every employee feels valued. Working together as one team, we can enhance the experience of our people and teams, improve the value of our solutions to better serve the missions of our customers, and make a difference in our world. We are enthusiastic and passionate about our work which is infectious. We allow our employees to take responsibility for their work and promote a positive working culture.

What we offer:

• Competitive Salary.
• A comprehensive package of benefits offered by the company.
• Assistance with relocation can be provided and details available upon request.
• Engaging in company events to foster team spirit.
• Company contribution towards a pension scheme.