About this job

Serco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the ESA and NASA. Serco offers space capability across the full space lifecycle from satellite testing to Launch services, LEOP to spacecraft operations, space surveillance to data management, and supporting downstream application development. With over 55 years history in the space sector Serco is well placed to contribute to National strategies and New Space ventures who want to scale their businesses/organizations with skilled talent.

On behalf of our customer EUMETSAT, we are looking for a Datacentre Operator. You would be working on-site at EUMETSAT’s site in Darmstadt, with a generous distribution of working hours into the hybrid model. This role is within the number of services that are required to support the stable Operation of the Data Centre. This includes the monitoring and operating of the Data Centre systems to ensure EUMETSAT’s data and products are stored into its Archive, the meteorological product reprocessing, and the routine generation of CDRs, as well as the successful end to end processing of user orders for archived data.

Your mission would be to monitor unexpected events that can occur during processing and record them promptly in an anomaly tracking system to request engineering support in their analysis and resolution. In addition to this, user enquiries received by the User Helpdesk related to Data Centre services need to be dealt with.

Responsibilities

• Monitoring and controlling the Archive Ingestion and Ordering Systems, and reaction to service disruptions and anomalies in accordance with established procedures
• Interfacing with 1st and 2nd level support to ensure anomalies are resolved
• Ensuring optimum exploitation of the functions of the archive and identifying any functional deficiencies based on operational experiences
• Providing front-line help to users ordering data and providing product ordering information such as formats available and order delivery methods
• Fulfilling/recording customer interactions including:
  •  Conducting all communication with customers via the User Helpdesk in accordance with the relevant service level agreements
  • Assigning ordering privileges such as product types of access to new users
  • Ensuring all customer enquiries/ orders are processed
  • Conducting ordering on behalf of special users or use cases, e.g. Satellite Image Viewer
• Efficiently managing orders received via the online ordering system by ensuring they are processed promptly
• Maintaining the physical archive; insertion of pre-mounted media or requested media, and removal of media with no more storage capacity
• Handling Data Centre Archive media and ensuring they are securely delivered and retrieved to/from offsite storage
• Stock keeping of consumables
• Packaging and dispatching of media orders to the end user
• Creating and producing movies of satellite imagery for outreach and training purposes
• Creating and producing posters and prints for internal and external customers
• Generate documents and documentation updates to support routine operational activities, including the recording of working practices, raising and maintaining Anomaly Reports and Trouble Tickets
• Preparing and generating routine reports on a regular basis covering all aspects of Data Centre routine operations
• Reporting Data Centre activities in EUMETSAT operational briefings

Profile

• Progressive experience with working in operation of computer systems, preferably in an operational or real-time environment running under both Windows and UNIX operating systems
• Experience with working with ticketing systems
• Comfortable with working in a diverse and multinational team environment.
• Experience with MS Office package
• Fluent in both spoken and written English (C1 at least)

All candidates must be eligible to work in the EU.

DE&I:

Within Serco we believe there is a place here for everyone. Diversity & Inclusion at Serco is based on a culture where every voice is heard, and every employee feels valued. Working together as one team, we can enhance the experience of our people and teams, improve the value of our solutions to better serve the missions of our customers, and make a difference in our world. We are enthusiastic and passionate about our work which is infectious. We allow our employees to take responsibility for their work and promote a positive working culture.

What we offer:

• Competitive Salary.
• Comprehensive package of benefits offered by the company.
• Assistance with relocation can be provided, details available upon request.
• Engaging company events to foster team spirit.
• Company contribution towards a pension scheme.