About this job

Serco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the ESA and NASA. Serco offers space capability across the full space lifecycle from satellite testing to Launch services, LEOP to spacecraft operations, space surveillance to data management, and supporting downstream application development. With over 55 years history in the space sector Serco is well placed to contribute to National strategies and New Space ventures who want to scale their businesses/organizations with skilled talent.

Serco Czech Republic is a Czech company belonging to Serco Group, the public services expert employing more than 50,0000 people specialising in the delivery of essential public services and managing over 500 contracts worldwide. In Czech Republic, Serco operates since 2020 with space being the core business.

As we are growing our activities in Czech Republic, we are looking for two Junior General Computing Technicians, who will join our amazing team and work on a hybrid working style from Brno, Prague, or the nearby area. We are offering a full time permanent employment contract, with excellent working conditions and great opportunities for career progress and development.

Responsibilities

• Management of requests and incidents through a tracking tool
• Take into account internal customer tickets and contribute to the resolution of incidents and requests.
• Write technical notes in the knowledge base, under the direct supervisor’s control
• Complete documentation, in the “tracking” tool, of the work done before transfer to another support line if a solution cannot be found
• Provide technical assistance

Profile

Techincal skills:

• General knowledge of Windows, Linux and MacOS
• General knowledge of office or equivalent
• Knowledge of the Office 365 administration environment
• Working knowledge of incident tracking tools
• ITIL Certification
• Microsoft certification or equivalent

Personal Skill:

• Strong customer service oriented
• Good analytical and problem solving skills
• Ability to work on multiple activities simultaneously
• Excellent teamwork skills
• Adherence to hierarchy and procedures
• Priority management
• Excellent organization
• Discretion and confidentiality
• Proactive personality and resistance to stress

Knowledge and experience:

• Technical Diploma (120 ECTS Credits) in the field of computing or ICT
• Experience : 1 year
• English : B2 level

Within Serco we believe there is a place here for everyone. Diversity & Inclusion at Serco is based on a culture where every voice is heard, and every employee feels valued. Working together as one team, we can enhance the experience of our people and teams, improve the value of our solutions to better serve the missions of our customers, and make a difference in our world. We are enthusiastic and passionate about our work which is infectious. We allow our employees to take responsibility for their work and promote a positive working culture.

What we offer:

• Competitive Salary.
• Comprehensive package of benefits offered by the company.
• Assistance with relocation can be provided, details available upon request.
• Engaging company events to foster team spirit.
• Reimbursement of public transport expenses.
• Access to a variety of sports and recreational activities at ESTEC Escape Recreation Centre.
• Company contribution towards a pension scheme.