About this job

Serco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the ESA and NASA. Serco offers space capability across the full space lifecycle from satellite testing to Launch services, LEOP to spacecraft operations, space surveillance to data management, and supporting downstream application development. With over 55 years history in the space sector Serco is well placed to contribute to National strategies and New Space ventures who want to scale their businesses/organizations with skilled talent.

We are looking for a skilled Jira and Confluence Support Engineer to join our team at the esteemed ESA-ESTEC site in the Netherlands. The ideal candidate will maintain, configure and operate a Jira/Confluence hosting infrastructure and applications for our space client. Step into a remarkable role that grants you access to one of the globe’s highly coveted space agencies – an opportunity that launches your career into orbit!

Responsibilities

• Ensuring a proper maintenance, update and upgrade process, including applications and application add-ons (plugins) patching, update and upgrade following recommendations and guidelines from software vendor (Atlassian) and ESA Computer and Communications Emergency Response Team (ESACert).
• Create Jira projects and Confluence spaces as per configuration management facility provided.
• Confluence and Jira configuration (Jira projects or Confluence spaces).
• Alter appropriate server configuration files for additional application functionality .
• Supporting NAV Users related to NAV Jira/Confluence Governance, including general information, rules and guidelines and specifics configurations available for individual Jira projects and Confluence spaces.
• Ensuring consistency and validity of configuration information in the configuration management facility.
• Provide 1st and 2nd line support to manage the resolution of issues that have been raised by the users.
• Resolution, including implementation if/when necessary, of incidents related to infrastructure, helpdesk (including configuration facility), Jira or Confluence applications in the system context.
• Provide support to incidents and changes related to Jira projects and Confluence spaces, in particular their customization and adaptation to specific user needs (project context configuration).
• Supporting NAV Users in relation to incidents preventing user to access Jira/Confluence application.
• Provide day-to-day support to project teams using JIRA, ensuring efficient issue tracking, task management, and reporting.
• Conduct service infrastructure update or reconfiguration if/when requested.
• Perform server maintenance tasks for overall application health.
• Troubleshoot error logs within the application server to resolve application issues or downtime.
• Follow up OS level updates when/if necessary due to a security advisory provided by ESACloud, ESACert or operating system vendor.
• Perform security monitoring of Jira and Confluence.
• Create, update, disable or remove user accounts based on information provided within configuration management facility.
• Add, update or remove access permissions w.r.t to Jira projects and Confluence spaces for users based on information provided within configuration management facility.
• Archive or remove Jira projects and Confluence spaces as per configuration management facility provided information.
• Install and configure Jira and Confluence plugins when/if not in conflict with service operation or maintainability.
• Evaluate, install, and manage JIRA plugins and add-ons to enhance functionality and meet project-specific needs.
• Maintain detailed documentation of JIRA configurations, processes, and best practices for knowledge sharing and training purposes.
• Integrate JIRA with other tools and platforms to streamline data flow and enhance cross-functional collaboration.

Profile

• Bachelor’s Degree in Computer Science or Information Technology or equivalence
• Work experience in an international environment is an asset.
• Candidate must have an EU nationality and hold a valid EU passport.
• Official Atlassian JIRA certifications are preferred.
• Excellent communicator with friendly attitude and active listening skills.
• Flexible, enthusiastic, and empathetic person with willingness to collaborate with others on different tasks and also occasionally work outside of regular working hours to respond to operational needs.
• Able to work both autonomously and in a team.
• Logical thinking, desire to learn and continuously develop.
• Fluency in English (both written and spoken).

MANDATORY EXPERIENCE REQUIRED:

• 4+ Years’ experience working with Atlassian applications (primarily JIRA, Confluence, and JIRA Service Desk) with a firm grasp of the following Application and System administration functions.
• Ability to install JIRA/Confluence applications on a server from scratch .
• Ability to fine-tune the environment for top performance.
• Ability to work with Project Admins and other stakeholders to introduce new plug-ins or other desired changes to configuration.
• Create an entire project scheme set from concept to functional operation.
• Advanced workflow design and implementation including adding conditions, validators and post-functions.
• Manage users and groups.
• Demonstrable expertise in creating, optimizing, and implementing workflows in JIRA.
• Experience with APIs and tool integration.

Within Serco we believe there is a place here for everyone. Diversity & Inclusion at Serco is based on a culture where every voice is heard, and every employee feels valued. Working together as one team, we can enhance the experience of our people and teams, improve the value of our solutions to better serve the missions of our customers, and make a difference in our world. We are enthusiastic and passionate about our work which is infectious. We allow our employees to take responsibility for their work and promote a positive working culture.

What we offer:

• Competitive Salary.
• Comprehensive package of benefits offered by the company.
• Assistance with relocation can be provided, details available upon request.
• Engaging company events to foster team spirit.
• Reimbursement of public transport expenses.
• Access to a variety of sports and recreational activities at ESTEC Escape Recreation Centre.
• Company contribution towards a pension scheme.