About this job

Serco is a trusted provider of services to National Space Agencies and the European Space Agency (ESA), we have over 40 years’ experience supporting the space sector and providing services for all stages of our customer’s space missions.Dedicated to the European Space Agency’s Earth-observing activities, ESA-ESRIN is the European centre of excellence for exploitation of Earth observation missions. The mission and payload operations of ESA’s Earth observation satellites are managed here, and ESRIN is the primary source for the acquisition, distribution, and exploitation of data from these and other non-ESA satellites.

We’re looking for an Operations Engineer to join our multi-cultural team in Frascati, Italy.  If you’re eager to dive into the exciting world of space and be a crucial part of our team, we want to hear from you!  You will be involved in activities related to the monitoring and operating of ESA’s Earth Explorers Live Missions, Heritage Missions and Third-Party Missions in real-time.

Responsibilities

• Monitoring and operating ESA Earth Explorers Live Missions, ESA Heritage Missions, ESA Third Party
• Investigating and identifying the root causes of operational issues
• Vigilantly observing and analysing performance results and systems functioning to identify areas for improvement and optimize processes
• Developing corrective actions to resolve operational issues
• Supporting the start-up and integration of new operations projects
• Creating scripts to automate standard tasks
• Managing system and application incidents to quickly restore services
• Locating and addressing the underlying root causes of system and application problems to prevent incidents from recurring
• Managing software change and release, integration and validation activities, software installation and operational verification
• Transforming data to standard satellite formats and ensuring the dissemination of satellite data to end-users
• Establishing, documenting, and maintaining operational procedures
• Collecting, analysing, and summarizing engineering and operating trends and data
• Analysing customer needs and problems to recommend new solutions
• Generating ideas to innovate managed applications and contributing to their continuous evolution
• Regularly interacting with technical, applications, and operational staff to ensure system integrity and security
• Monitoring applications and analysing alarms
• Interface with third-party suppliers
• Supporting technical notes editing
• Generating and maintaining operational procedures and work instructions
• Executing regular application maintenance activities

Profile

• Proficient Linux Shell scripting
• Proficient in Linux and Red Hat
• Knowledge of HTML and XML
• Knowledge of Apache, Tomcat, Python programming, OpenLDAP
• Knowledge of Database technologies such as MySQL, Oracle, PostgreSQL, SQL, ElasticSearch
• Basic understanding of Networking concepts
• Experience in Requirements Definition and Analysis, Project Planning and Reporting
• Familiarity with Docker, Kubernetes, as well as Storage and other Cloud technologies
• Proficiency in English, including English Technical Writing Skills

Nice to have:

• Experience in ESA environment
• ITIL Foundation Certification (V4)
• Knowledge of ESA ECSS standards
• Knowledge of Satellite products standards
• Knowledge of Gifana/Kbana technology

Additional:

• Strong communication skills
• Ability to work effectively in a team environment, meet schedules and milestones
• Ability to work under pressure
• Proactive problem-solving skills
• Ability to work collaboratively and share knowledge
• Willingness to travel abroad for short-term periods

Within Serco we believe there is a place here for everyone. Diversity & Inclusion at Serco is based on a culture where every voice is heard, and every employee feels valued. Working together as one team, we can enhance the experience of our people and teams, improve the value of our solutions to better serve the missions of our customers, and make a difference in our world. We are enthusiastic and passionate about our work which is infectious. We allow our employees to take responsibility for their work and promote a positive working culture.

What we offer:

• Competitive Salary.
• Corporate Benefits Package.
• Support provided on relocation – Information available upon request.
• Company Events.