About this job

Spaceopal is the prime service operations contractor for the European Galileo Satellite Navigation System and manages all Galileo Service Operations. The awarded European Commission (EC) contract to Spaceopal is more than just its satellites in space. Galileo Service Operations will provide high-quality positioning, navigation and timing services to users across the whole world as a civil-controlled service with guaranteed continuity of coverage.

Responsibilities

The Service Delivery Manager works in the Service Delivery team within the Service Provision area. The SDM reports to the head of Service Delivery Manager.

Main tasks are:

• Coordination of system and segment operation as much as the service engineering team
• Coordination of technical and operational topics with lower tier operations managers
• Ensuring engineering of routine and contingency operations (SLOP) associated to system, segment and service evolutions
• Overall system and service validation including overall planning, execution and reporting
• Planning and coordinating overall system migration and service transition
• Contributing to the security engineering (including SecOPs verification)
• Maintaining system and service knowledge and information
• Coordination of provisions from external suppliers (tools, minor GIR, etc.)
• Support of continual service and operations documentation improvement
• Support system configuration management
• Support Service Provisioning Manager (SPM) to implement start of operations and services with new releases
• Coordination of technical and operational topics with lower tier operations engineers and other operation and ILS managers
• Coordination of contingency resolutions
• On-call support
• Preparation, validation, and authorization of security procedures as required by operation and SECOPS requirements
• Test and validation of security operations before and after launch of a satellite (e.g. SCTC, KVLT, SIOT, IOV test campaigns)
• Security operations to support the launch of a satellite
• Secure operations planning and analysis (routine)
• xKMF technical monitoring (mandc of ground assets)
• Definition and actuation of the cripto keys according to the key management policy and/or operations related to GSMC orders
• Support GSOV and simulation campaign
• Contributing to operation reporting
• Coordinating CLA activities with GMS ops, GCS ops, HE, site and service SEC

Profile

• University degree (Bachelor or higher degree) in Engineering, preferably in Aerospace
• Proven working experience in space industry, space operations or satellite services
• Good knowledge on satellite systems (subsystem as minimum)
• Strong problem-solving skills
• Fast decision making in case of service impacting problems
• Ability to work in intercultural and geographically distributed work environment
• Excellent written and verbal communication skills
• Team player skills
• Available for travels to operator’s/SSEG sites as required
• Fluent written and spoken English
• Fluency in standard office automation tools (MS Office, Email, Internet, etc.)

Spaceopal headquarter (Munich, Germany) including frequent travel to GCC-I (Fucino) and GCC-D (Oberpfaffenhofen). It could be necessary also to participate to meetings in other relevant project locations in Europe.