About this job

Sapienza Consulting, a Serco company, is recruiting a Management System Support Engineer for Sapienza to work on our Customers Site (ESA-ESTEC).

Sapienza has been a partner of ESA for almost 30 years and we pride ourselves in supporting a wide range of missions including Galileo, MTG, Copernicus and ExoMars. We are one of the leading space industry and services companies who is a trusted adviser to international and national space agencies across the globe.

This position concerns support related to the development, implementation and maintenance of the Corporate Directorates ISO 9001 Management System, in specific in the Estates and Facilities Management Department (HIF-E) of the Directorate of Internal Services (D/HIF).

Responsibilities

• Define and document the organization’s processes and update the existing processes.
• Monitor the status of the audit findings and make sure corrective actions are put in place.
• Support the preparation of the QMS Management review.
• Lead the non-conformance review boards in the Facility Management domain: analyze the non-conformances, review the corrective/preventive actions.
• Analyse the complaints in the Facility Management domain and issue complaint reports to the customers.
• Support the user surveys implementation, the analysis and monitor the improvement plans.
• Support risks assessments.
• Provide quality assurance support to projects and services.
• Train the HIF-E Staff to the Quality Management System and maintain the training material.
• Prepare and conduct internal and 2nd party quality audits in the Corporate Directorates area.

Profile

• Master’s degree or equivalent University degree from a recognized Institution of secondary studies.
• Minimum of 5 years’ experience in Quality Management System and Quality assurance.
• Experience in Facility Management domain and 2nd party audits in the domain.
• Experience leading quality audits, in particular with regards to ISO 9001, ISO 14001, ISO 45001 and ISO 50001 standards and other international standards.
• Comfortable with working in a diverse and multinational team environment.
• Excellent interpersonal skills are needed, together with a high degree organizational and communication abilities.
• Proficient in the English language, both written and spoken.
• Knowledge of another EU member state language is an asset.
• Candidates must be eligible to work in the EU.