Project and Service Management Configuration Management
Job type
Contract
Education
Vocational
Deadline
Closed
About this job
Sapienza Consulting is recruiting a Backfill Service Portfolio Management to join NATO – NCIA in Brussels, Belgium
Responsibilities
Support the Service Portfolio and Catalogue Management team in the development and the validation of the Agency Service Rates for its IT services
Communication with different Service Lines for obtaining further justification on services pricing and description
Maintain service rate breakdown spreadsheets
Support analysis on customer and service projects, budgetary impact, Service Lines revenue
Collaboration with Service Lines on the services cost model and improvement in cost types identification and quantification
Support the business process and workflows automation efforts
Profile
Required Security Clearance: NATO Secret
Experience in working in an IT Managed Services delivery organisation
Has a good understanding of IT Service Delivery, particularly of In-Service-Support phase
Strong knowledge of the types of costs involved in different types of IT services (ex: application services, infrastructure services etc.)
Solid experience in developing or administering IT services cost models, cost types and service prices
Understands IT jargon as well as has a business acumen
Experience in working in commercial (or customer funded) environments with service level agreements and service support requirements
Very good in development and maintenance of spreadsheets, and understanding and user knowledge of databases (e.g. MS Access), outstanding experience with working with a big financial data
Excellent communication skills
Good in delivering output where the dependency on other teams/branches.
Business process automation previous experience
Capable of developing/applying scripts to extract data from various data sources
Knowledgeable about the agency services and applications is an advantage
Candidates must be eligible to work in the EU
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