About this job

Sapienza Consulting is recruiting VTC Technician to join NATO-NCIA, at Mons, Belgium

Responsibilities

• Under guidance of Head VTC Control Centre, incumbent will perform duties such as:
• Operate VTC Service Desk Services
• Operate VTC Scheduling Services
• Operate VTC Video bridging Services
• Operate VTC recording, playback and streaming services
• Create, report, track and close VTC Resource and Service Trouble Tickets
• Monitor, collect and survey VTC Resource and Service Trouble Tickets
• Identifies, verifies and diagnoses suspected trouble VTC Resources and Services through monitoring (active and proactive)
• Monitor and Reports VTC Resource and Service Performance and Quality
• Support End-2-End VTC Service Testing

Profile

• Required Security Clearance: NATO Secret
• Higher Secondary education or completed higher vocational training in related field leading to formal technical or professional certification with 3 years related experience
• 3 years recent experience in VTC Operations
• 4 years recent practical experience configuring, installing and troubleshooting industry standard VTC Endpoints from both Polycom and Cisco
• 3 years recent practical experience configuring, installing and troubleshooting industry standard VTC Infrastructure Hardware from both Polycom and Cisco, including (Polycom RMX, MGC, RPRM, DMA)
• Good knowledge of Video Conferencing Protocols and Standards
• Experience with VTC Scheduling Solutions
• ITIL Foundation

Candidates must be eligible to work in the EU

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