About this job

Sapienza Consulting is recruiting Senior Technician (Service Desk) to join NATO-NCIA, at Mons, Belgium

Responsibilities

• Perform end-user support by providing timely and accurate IT Service Desk services such as incident management, problem escalation, remote assistance training and end-user guidance on NU, NR and NS network
• Proactively monitor IT Service Desk incident management system, act on incidents and alert relevant second-line support in case of performance degradation or downtime
• Advise ITCS management on corrective action or procurement action required to correct detected weaknesses in system functionality
• Gather comprehensive information about IT Service Desk trouble tickets enabling escalation to correct second-line support area and to facilitate a short time-to-fix period
• Ensure timely provisioning and maintenance of client software ranging from standard office automation software to specialized business applications including custom NATO software applications
• Perform On-Call level 1 service support either remotely or onsite
• Performs other duties as may be required

Profile

• Required Security Clearance: NATO Secret
• At least 1 year of recent experience, related to IT Service Desk functions
• Detailed knowledge and working experience of Microsoft Windows Operating Systems
• Detailed knowledge and working experience of Microsoft Office 2010 Enterprise Edition (including Office Communicator 2007 / Lync2010)
• Knowledge and working experience of Microsoft Windows Office SharePoint Server 2007/2010 from an end-user perspective
• Good knowledge of network technologies including VPN, WiFi networks and mobile data communications (Bluetooth and GPRS / UMTS)
• Service minded attitude with a strong interest in working directly with users

Candidates must be eligible to work in the EU

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