About this job

Sapienza Consulting is recruiting a IT Technician & System Administration to work at NATO NCIA in La Spezia, Italy.

Responsibilities

• Provides level 1 support of end-user ICT assets in accordance with Agency processes and procedures
• Records work in Service Management systems, records cause of failure, updates configuration control records and asset management records
• Liaises with local logistics in order to fulfil the level 1 support of end-user ICT assets
• Technical Assessment Reports
• support to laptop NR, Virtual meetings, conference, voice service, help desk
• Works with limited supervision
• Conducts delivery of ICT equipment to end-users

Profile

• Required Security Clearance: NATO Secret
• Higher Secondary education or completed higher vocational training in related field leading to formal technical or professional certification
• At least 3 years recent practical experience within a CIS Service Operations environment
• At least 3 years recent practical experience of configuring, installing and troubleshooting standard desktop Windows Operating Systems
• At least 3 years recent experience in PC Hardware Systems, with good understanding of Intel x64 bit systems configuration and performance monitoring
• Good working knowledge of TCP/IP Protocols and Standards
• Experience with Office Automation Solutions (printer, scanner, voice, productivity packages)
• Knowledge of policy, procedures, and organisation of NATO CIS
• Working knowledge of ITIL processes and procedures
• Experience in working in Service desk environment
• Shows respect for views and contributions of other team members
• Shows empathy; listens, supports and cares for others
• Consults others and shares information and expertise with them
• Builds team spirit and reconciles conflict
• Adapts to team and fits in well
• Easily establishes good relationships with customers and staff
• Relates well to people at all levels
• Builds wide and effective networks of contacts
• Uses humour appropriately to bring warmth to relationships with others
• Focuses on customer needs and satisfaction
• Sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic, methodical and orderly way; consistently achieves project goals
• Follows instructions from others without unnecessarily challenging authority
• Follows procedures and policies
• Keeps to schedules
• Arrives punctually for work and meetings
• Demonstrates commitment to organisation
• Complies with legal requirements

Candidates must be eligible to work in the EU

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